Customer Service Representative Full Time

Kane's Furniture; Melbourne (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Free life insurance

401k/Profit sharing

Career growth

Community involvement

Furniture discounts

Team-oriented environment

Competitive compensation

Job summary

Kane's Furniture is seeking Customer Service Representatives for our Florida stores to be part of a thriving, customer-focused team. This full-time role emphasizes ownership, high performance, and a professional demeanor when assisting customers and processing payments in our showrooms.

We offer health benefits, life insurance, a 401k/profit-sharing plan, career growth, and participation in community initiatives.

Qualifications

• 1+ year of experience in a similar customer service role.
• Steady job history.

Responsibilities

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned.

Skills

Customer service

Job description

The talented Customer Service Representatives at our Kane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity! Customer Service Representatives are professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.

Full Time

Duties and Responsibilities:

• Prompt recognition of internal and external customers.


• Friendly and courteous when approached in person or on the telephone.


• Resolve customer issues with minimal supervision.


• Follows up with customers in a timely fashion.


• Handles payments, financing and refunds within company guidelines.


• Maintain accurate records by utilizing all available technology.


• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.


• Update and maintain all customer service reports and records.


• Perform other duties as assigned.

What we offer to you

• Health Benefits to include Medical, Dental, Vision, Supplemental Insurance, Telemedicine


• Free Life Insurance


• 401k/Profit Sharing Plan


• Career Growth


• Social Responsibility to include building Habitat Houses, American Heart Association Fundraising, to name a few


• Furniture Discounts


• Working for a great store team!


• Compensation commensurate with your experience.

Qualified candidates will have a steady job history and 1+ year experience in a similar role.

Kane's Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. We maintain a drug-free workplace and perform pre-employment background and drug testing. Kane's is proud to be an EEO/AA employer M/F/D/V. Kane’s is an equal opportunity employer. Qualified applicants will receive consideration without regard to sex (Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of sex), race, color, religion, age, gender identity, national origin, sexual orientation or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call our hotline at 877-824-5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.