Customer Service Representative

National Veterinary Associates; Town of Dover (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates in the Town of Dover is seeking a Customer Service Representative (CSR) to serve as an advocate for clients at Dover Area Animal Hospital. The CSR will be the first point of contact, requiring strong organizational and communication skills.

The role includes greeting clients, handling appointment scheduling, entering client data, and processing payments. Compassion for animals and patience in stressful situations is essential.

A comprehensive benefits program is offered, including medical, dental, and a 401k plan with employer match.

Qualifications

• Strong organizational skills and excellent communication skills are essential.
• Experience in front-office work and cashier duties is preferable.
• Ability to remain calm under pressure in stressful situations.

Responsibilities

• Greet clients and differentiate between routine and emergency cases.
• Schedule appointments and enter data into the computer system.
• Process payments and manage retrieval of medical records.

Skills

Strong organizational skills

Excellent communication skills

Compassion for animals

Computer skills

Job description

Customer Service Representatives (CSR) overall role: The CSR primary role is to be the advocate to clients and visitors of Dover Area Animal Hospital. CSRs are the clients first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.

CSRs are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Client Service Representatives should expect to spend nearly all of their workdays at the front desk, check out, and the call center. Client Service Representatives should possess computer skills and have had cashier and related front-office work experience.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.