Customer Service Representative

Abqpetcarehospital; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Abqpetcarehospital in Pennsylvania is seeking a Customer Service Representative (CSR) to advocate for clients and visitors at Dover Area Animal Hospital. The CSR will be the first impression for clients, handling calls and in-person visits.

The ideal candidate will have strong organizational and communication skills, compassion for animals, and the ability to stay calm under pressure. Responsibilities include greeting clients, scheduling appointments, and managing financial data. Benefits include medical, dental, vision, and a 401k with employer match.

Qualifications

• Strong organizational skills and communication abilities are essential.
• Ability to remain calm under pressure when dealing with clients and their pets.
• Previous cashier or front-office work experience is preferred.

Responsibilities

• Greet clients and visitors in person and on the phone.
• Differentiate routine cases from emergencies and schedule appointments.
• Enter client data and manage financial transactions accurately.

Skills

Organizational skills

Excellent communication skills

Calm under pressure

Compassion for animals

Computer skills

Job description

Customer Service Representatives (CSR) overall role: The CSR primary role is to be the advocate to clients and visitors of Dover Area Animal Hospital. CSRs are the clients first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.

CSRs are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Client Service Representatives should expect to spend nearly all of their workdays at the front desk, check out, and the call center. Client Service Representatives should possess computer skills and have had cashier and related front-office work experience.

Benefits include medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.