Customer Service Representative

National Veterinary Associates; Pennsylvania; On-site; USD 28,000 - 40,000; Full time

Job summary

Dover Area Animal Hospital is seeking a friendly Customer Service Representative to be the first point of contact for clients and visitors. You will greet clients, schedule appointments, manage data entry and billing, and support the front desk and call center with calm professionalism.

The role emphasizes compassionate care for animals and their owners, strong organizational skills, accurate cash handling, and clear communication in stressful moments at a busy practice.

Qualifications

• Strong organizational and communication skills.
• Ability to stay calm under pressure in a busy front desk.
• Experience at a front desk or cashier role is preferred.
• Compassion for animals and their owners in stressful situations.

Responsibilities

• Greet clients and differentiate routine from emergencies.
• Schedule appointments and manage client/patient data entry.
• Generate invoices and explain them to clients; process payments.
• Retrieve and store medical records as needed.

Skills

Organizational skills

Telephone communication

In-person communication

Calm under pressure

Compassion for animals and owners

Cashier/front desk experience

Job description

Hospital Name: Dover Area Animal Hospital

Job Type: Support Staff

Description & Requirements

Customer Service Representatives (CSR) overall role: The CSR primary role is to be the advocate to clients and visitors of Dover Area Animal Hospital. CSRs are the clients first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.

CSRs are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Client Service Representatives should expect to spend nearly all of their workdays at the front desk, check out, and the call center. Client Service Representatives should possess computer skills and have had cashier and related front-office work experience.