Customer Service Representative

Abqpetcarehospital; Sumner (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Opportunities for growth and professional development

Employee discounts

Paid Time Off, Sick Time, Holiday Pay

Job summary

Abqpetcarehospital in Sumner, Washington, is seeking an enthusiastic Client Service Representative (CSR) to enhance client experience in a fast-paced veterinary environment. You will be pivotal in welcoming clients, managing appointment scheduling, and providing exceptional service to pets and their families.

Ideal candidates possess outstanding customer service skills, a positive, solution-focused mindset, and the ability to work well under pressure. Benefits include medical, dental, vision coverage, and opportunities for career growth.

Qualifications

• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service preferred.
• Ability to remain calm, professional, and compassionate under pressure.
• Team-oriented attitude with a willingness to help wherever needed.

Responsibilities

• Greet clients and patients warmly and professionally.
• Manage appointment scheduling and answer multi-line phones.
• Process payments and maintain accurate client records.

Skills

Outstanding client service

Communication skills

Multitasking

Organizational abilities

Basic computer skills

Job description

Client Service Representative

Busy Veterinary Hospital – General Practice, Emergency, Grooming, Daycare & Lodging

Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.

As the first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.

What You’ll Do

• Greet clients and patients warmly and professionally
• Create a welcoming, positive, and compassionate experience for every visitor
• Answer multi-line phones and manage appointment scheduling
• Assist clients with questions regarding services, medications, and hospital policies
• Process payments and maintain accurate client records
• Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
• Manage multiple priorities while maintaining attention to detail
• Support hospital operations during busy and high-pressure situations
• Help foster a positive, collaborative, and fun workplace culture

Who We’re Looking For

• Outstanding client service and communication skills
• Genuine passion for building relationships with clients and their pets
• Ability to remain calm, professional, and compassionate under pressure
• Strong multitasking and organizational abilities
• Team-oriented attitude with a willingness to help wherever needed
• Positive energy and solution-focused mindset
• Comfortable working in a fast-paced environment with frequent interruptions
• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service preferred
• Basic computer skills and ability to learn veterinary software system

Why You’ll Love Working Here

• Be part of a team that genuinely enjoys working together
• Opportunities for growth and professional development
• Work in a dynamic environment where no two days are the same
• Make a meaningful difference in the lives of pets and their people

Compensation & Benefits

• Compensation
  • Base Hourly Rate of $18-$21 DOE
  • Eligible for periodic bonus
• Benefits
  • Medical, Vision, Dental
  • 401(k)
  • Health Savings Account
  • Paid Time Off, Sick Time, Holiday Pay
  • Employee Discounts
  • Allowances

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.