Part- Time Customer Service Representative

Abqpetcarehospital; Geneva (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid time off

Job summary

Valley Animal Hospital is seeking a Part-time Customer Service Representative to assist with client and patient services, answer calls, schedule appointments, and support the team in a fast-paced veterinary practice. The role requires strong communication, basic computer skills, and a compassionate demeanor.

The position offers weekday hours 1pm–6:00pm with rotating Saturdays, and a wage range of $16–$18 per hour, plus benefits including medical, dental, vision, a 401k with employer match, and

Qualifications

• Strong foundational understanding of CSR duties including high-quality client service.
• Ability to manage payments and scheduling with accuracy.
• Solid verbal communication and basic computer skills, veterinary context welcome.

Responsibilities

• Answer phone calls and assist clients and patients.
• Schedule appointments for a wide variety of services.
• Maintain accurate client and patient information and records.
• Collect payments and process transactions.
• Assist with emergency patient triage as needed.
• Keep the lobby clean and welcoming; support staff as a team.

Skills

Multi Task

Payment Handling

Telephone Skills

Client Communication Skills

Veterinary Knowledge

Computer Skills

Tools

Vetcove

Job description

PART - TIME CUSTOMER SERVICE REPRESENTATIVE (CSR)

Valley Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a Part- Time Client Service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

You must have a strong foundational understanding and can perform the basic responsibilities including (but not limited to):

• Multi Task
• Payment Handling
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Vetcove is a plus!

Hours of Operation

Part-time candidates must have open availability to work through the week

• Mon – Fri (1pm – 6:00pm)
• Rotating Saturday (8:00am - 1:00pm)
• Closed Sundays

Hourly Wage Range: $16-$18 an hour

• medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.