Customer Service Representative

MV Transportation; Thousand Oaks (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

MV Transportation is seeking a Customer Service Representative to handle clerical duties, reconcile driver manifests, and enter data in Trapeze software. Responsibilities include taking reservations, assisting with applications, and preparing eligibility letters in a fast-paced office environment.

Candidates should have basic Excel skills, strong ten key ability, and excellent communication. Bilingual English/Spanish is a plus; transit experience is favorable.

Qualifications

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Reconcile driver manifests and enter data in Trapeze accurately.
• Take reservations and provide information.
• Assist with the application process and prepare eligibility letters.
• Prepare prepaid tickets and assist Accounting Manager and other assigned duties.

Skills

Excel

Ten key

Attention to detail

Customer service

Interpersonal skills

Written and oral communication

Tools

Trapeze software

Microsoft Word

Microsoft Excel

Job description

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Responsibilities

MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications

TalentRequirements:

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Starting pay rate: $21.23hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.