Customer Service Representative

ProKatchers LLC; Temple (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

A dynamic customer service provider is seeking a Customer Service Representative in Temple, TX. The role involves communicating company policies and ensuring excellent service compliance. Candidates must adhere to call handling goals and maintain quality standards. Essential skills include effective communication, basic computer proficiency, and strong attention to detail. This is a mid-senior level contract position requiring individuals who excel in a fast-paced environment.

Qualifications

• Must have effective communication skills to convey policies and procedures.
• Adhere to call handling goals for prompt customer service.
• Complete training and pass proficiency exams for the position.

Responsibilities

• Communicate policies to Members for full understanding of the Plan.
• Meet call handling goals and contribute to low abandonment rates.
• Achieve monthly quality goals within stipulated timeframes.

Skills

Communication skills

Call handling

Basic computer skills

Spelling and grammar

Job description

Direct message the job poster from ProKatchers LLC

Job Title:

Customer Service Representative

Location:

Temple, TX 76502

Duration:

03+ months contract

Responsibilities:

• Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
• Must adhere to call handling goals of 80% of calls answered within 30 seconds.
• Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
• Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
• Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
• Must successfully complete spelling, grammar, and basic computer skill testing during job interview.

Seniority Level:

Mid-Senior level

Employment Type:

Contract

Job Function:

Customer Service

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