Customer Success Representative

ProKatchers LLC

New York (NY)

On-site

USD 27,552 - 34,440

Part time

14 days+

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Job summary

A healthcare services provider in New York is seeking a Customer Success Representative for a 3-month contract. This role is pivotal in supporting members throughout their healthcare journey, particularly in member retention and enrollment. Ideal candidates should possess a High School Diploma and have at least 2 years of customer service experience. Strong communication skills are essential to ensure overall customer satisfaction and effective management of customer inquiries.

Qualifications

2+ years of experience in customer service roles.
Ability to manage multiple tasks effectively.
Strong interpersonal skills and a passion for helping others.

Responsibilities

Serve as the main point of contact for customer inquiries.
Support member retention and ensure customer satisfaction.
Facilitate enrollment and recertification processes.

Skills

Customer service

Healthcare knowledge

Communication skills

Education

High School Diploma

Job description

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This range is provided by ProKatchers LLC. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Job Title: Customer Success Representative

Location: New York, NY

Duration: 3 Months

Education: High School Diploma.

Shift Details: 9:00 AM to 5:00 PM

Base Pay Range

$20.00/hr – $25.00/hr

Direct message the job poster from ProKatchers LLC.

General Description

The Customer Success Specialist plays a critical role in supporting members throughout their healthcare journey. This role serves as a single point of contact for member retention, enrollment support, recertification, and overall customer experience across multiple lines of business.

Job Details