Customer Care Representative Job Opening (Full-Time & Part-Time)

MCI; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Benefits

Career Growth Opportunities

Team-oriented Culture

Job summary

MCI in Killeen, TX is looking for customer care representatives to enhance client project support by handling customer inquiries and answering inbound calls. Candidates must possess excellent communication, strong work ethic, and experience in customer service.

The role involves problem-solving to ensure first call resolution and maintaining documentation. Competitive compensation and a range of benefits such as paid time off and health insurance are offered.

Qualifications

• Must be 18 years of age or older.
• Readiness to evaluate and troubleshoot customer issues.
• Good attendance and reliability.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Resolve customer issues on the first call.
• Document and process customer claims accurately.

Skills

Customer Service Orientation

Communication Skills

Conflict Resolution

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Overview

We are looking for customer care representatives to support projects for a wide variety of clients. You will be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a strong work ethic, and have a track record of working well with customers.

Killeen, TX

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem‑solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

• Competitive starting compensation based on experience.

Benefits

• Paid Time Off (PTO) and paid holidays.
• Incentives & Rewards: daily, weekly, monthly contests including cash bonuses and prizes.
• Health Benefits: comprehensive medical, dental, vision coverage after 60 days.
• Retirement Savings: available when eligible.
• Disability Insurance: short‑term disability coverage.
• Life Insurance: access to life insurance options.
• Supplemental Insurance: accident and critical illness.
• Career Growth: internal promotion opportunities.
• Paid Training.
• Engaging Work Environment: team‑oriented culture.
• Casual Dress Code.

Physical Requirements

This job operates in a professional office environment. While performing duties, the employee will be largely sedentary and will need to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach, raise or lower objects, move objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, we provide reasonable accommodations unless undue hardship.

Diversity and Equality

We embrace differences and commit to a diverse, equal‑opportunity environment. MCI does not discriminate on any protected characteristic and will consider qualified applicants with criminal histories as permitted by law.