Customer Service Representative

Crunch Fitness - JFF North America; Summerville (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness - JFF North America in Summerville, SC is seeking a part-time Customer Service Representative to ensure a welcoming member experience. The CSR responds to inquiries, explains membership options, and assists with account updates at the front desk.

The role emphasizes courtesy, accuracy in transactions, adherence to the uniform policy, operating the POS system, stocking retail items, and maintaining a clean club environment.

Qualifications

• The CSR role requires delivering top-notch member and guest service.
• Basic ability to inform prospective members about memberships and promotions.
• Ability to greet, assist, and handle member account updates with courtesy.

Responsibilities

• Greet and check in members, guests, and prospective members.
• Inform prospective members about membership options and current promotions.
• Answer phone calls in a polite and professional manner.
• Facilitate necessary updates to members' accounts.
• Operate the POS system and accept payments.
• Ensure all retail items are stocked.
• Maintain neatness and cleanliness of the club.
• Other duties as assigned.

Skills

Customer service

Communication

POS operation

Accounts update

Attention to detail

Job description

Benefits

• Free gym membership
• Free uniforms
• Training & development
• 401(k)
• Employee discounts

Customer Service Representative

Job Description & Performance Expectations

JOB DESCRIPTION

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

RESPONSIBILITIES & EXPECTATIONS

Member Experience & Sales Support

• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts

Front Door Operations & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

These duties and responsibilities may change at any time.