Customer Service Representative

Game Kings; Mobile (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

401(k)

Employee discounts

Free uniforms

Training & development

Job summary

Game Kings in Mobile, Alabama is seeking a part-time Customer Service Representative to greet members and guests, assist with memberships, and support sales at the front desk.

You will answer phones, inform prospective members about options and promotions, process payments on the POS, update member accounts, maintain neatness, comply with uniform policy, and handle other duties as assigned.

Qualifications

• Part-time, hourly non-exempt role.
• Greet and assist members and guests.
• Inform prospective members about options and promotions.
• Answer phone calls professionally and courteously.

Responsibilities

• Greet and check in members, guests, and prospective members.
• Inform prospective members about membership options and current promotions.
• Answer phone calls in a polite and professional manner.
• Facilitate necessary updates to members' accounts.
• Operate the POS system and accept payments.
• Ensure retail items are stocked and club remains clean.
• Other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Sales support

Tools

POS system

Job description

Benefits:

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Customer Service Representative

Job Description & Performance Expectations

JOB DESCRIPTION

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support

• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts

Front Desk Operations & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

These duties and responsibilities may change at any time.