Customer Service Representative

Crunch Fitness; Montgomery (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness in Montgomery, AL is seeking a Customer Service Representative to greet members, guests, and prospective members, and to handle inquiries with a friendly, professional approach. This is a part-time, hourly non-exempt position focused on delivering exceptional service.

You will manage member check-ins, explain membership options, answer calls, process updates to accounts, and support sales efforts at the front desk.

Qualifications

• Part-time, hourly non-exempt position.

Responsibilities

• Greet and check in all members, guests, and prospective members
• Inform prospective members about membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

Skills

Customer service

Communication

Phone etiquette

POS system

Tools

POS system

Job description

Benefits

• Free gym membership
• Free uniforms
• Training & development
• 401(k)
• Employee discounts

Customer Service Representative

Job Description & Performance Expectations

JOB DESCRIPTION

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

RESPONSIBILITIES & EXPECTATIONS

Member Experience & Sales Support

• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts

Front Door Operations & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

These duties and responsibilities may change at any time.