Customer Service Representative

Crunch Fitness; Dothan (AL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Free gym membership

401(k)

Employee discounts

Free uniforms

Training & development

Job summary

Crunch Fitness in Dothan, Alabama is seeking a part-time Customer Service Representative to provide outstanding customer service to our members and guests. This role involves greeting clients, answering inquiries, handling account updates, and maintaining a tidy environment.

The ideal candidate will have a high school diploma, customer service experience, and CPR/AED certification. Join our energetic community and enjoy perks such as free gym membership and employee discounts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.
• CPR/AED certification is required.

Responsibilities

• Greet and check in all members and guests.
• Answer phone calls politely and professionally.
• Inform prospective members about membership options.
• Facilitate updates to members’ accounts.
• Keep retail items stocked and the club clean.

Skills

Customer service

Communication skills

Basic computer proficiency

Professional attitude

CPR/AED certification

Education

High school diploma or equivalent

Job description

Benefits

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands‑on leadership training, and strong earning potential in a fast‑paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top‑notch customer service. This is a part‑time, hourly non‑exempt position.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi‑task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.