Customer Service Representative

Stevens Point Ford; Stevens Point (WI); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

Life Insurance

401K Plan

Paid Training

Employee discounts

Growth Opportunities

Promote From Within

Above average industry pay

Holiday Parties

Job summary

Stevens Point Auto Center is seeking a service scheduling associate to handle inbound and outbound calls, coordinating appointments for parts, recalls and service visits. You will help guests experience friendly, efficient scheduling and use our CRM daily.

We offer hands-on training, a team‑oriented culture, opportunities for growth, and a pay structure with base hourly pay plus commission. Equal opportunity employer; background check and drug screen required.

Qualifications

• Strong customer service experience.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer service calls for scheduling inquiries.
• Respond promptly to internet, phone and text inquiries.
• Hit daily personal and team goal metrics.
• Complete outbound service scheduling calls for future appointments.
• Follow up with guests who missed or canceled appointments.
• Be a team player and create a positive atmosphere.
• Utilize CRM goal tracking system daily.

Skills

Customer service

Team player

Prompt & courteous

Enthusiastic

Goal oriented

Computer skills

Background check

Job description

AtStevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuouslygrow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.

Responsibilities

• Answer customer service calls for scheduling inquiries
• Respond promptly to internet, phone and text inquiries
• Strive to hit daily personal and team goal metrics
• Complete outbound service scheduling calls for future appointments needed for parts or recalls
• Follow up with guests who missed/canceled appointments
• Participate in being a team player and creating a positive atmosphere
• Utilize CRM goal tracking system daily

Skills / Requirements

• Strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Goal Oriented
• Strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services
• Growth Opportunities
• Promote From Within
• Above average industry pay
• Holiday Parties & Celebration
• Family ownedand operated
• Heavily involved in giving back to the community
• Base hourly + Commission

Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. TheRydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.