Customer Care Representative

Honda; Grand Forks (ND); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Rydell Auto Center is seeking a Customer Care Representative with excellent customer service skills and a winning attitude. This role is ideal for an energetic individual who enjoys technology, interacting with people, and working in a fast-paced environment.

We strive to make every customer a customer for life. Our team is rewarded for hard work and motivation, delivering award-winning service and value to the community.

Qualifications

• Experience using Microsoft Office and email to assist customers.
• Strong communication and interpersonal skills for diverse customers.
• Ability to stay professional and courteous under pressure.

Responsibilities

• Assist customers via phone and email to ensure 100% satisfaction.
• Schedule customer appointments and support sales staff.
• Handle complaints diplomatically and refer them for resolution.
• Generate new customers through loyalty processes.
• Maintain and update customer records in internal systems.
• Communicate professionally to minimize hold times.

Skills

Customer-focused

Excellent communication

Energetic personality

Professional appearance

Tools

Microsoft Office

Job description

We are seeking a Customer CareRepresentativewith excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Schedule/Pay

• Schedule is 10am-7pm Monday-Friday and every 4th Saturday
• Pay is $17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Provide long-term follow up to our lease portfolio, manifests and internal customer database
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers’ interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, \"smile\" on the phone
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.