Customer Care Representative

Rydell Nissan; Grand Forks (ND); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

401(k) with company matching

Paid time off

Employee vehicle purchase program

Employee assistance program

Volunteer time off

Job summary

Rydell Auto Center is seeking a Customer Care Representative with a strong focus on customer service and a positive, energetic attitude. The role involves interacting with customers, supporting sales and service teams, and maintaining a high level of satisfaction in a fast-paced environment.

The position offers a 10am-7pm schedule on weekdays and every 4th Saturday, with a pay of $17.00/hour. Benefits include health, vision, dental, disability insurance, and a 401(k) with company matching after

Qualifications

• Experience using Microsoft Office and basic computer skills.
• Ability to communicate customer interests and requests clearly to team.
• Strong customer service mindset with professional appearance.

Responsibilities

• Assist customers with sales, service and general inquiries via phone and email to ensure 100% satisfaction.
• Support sales staff by scheduling customer appointments.
• Handle complaints diplomatically and refer to appropriate personnel for resolution.
• Generate and prospect new customers through loyalty processes.
• Provide long-term follow up to lease portfolio and internal customer database.
• Communicate professionally to minimize hold times for customers.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures for efficiency.

Skills

Microsoft Office

Phone & email support

Customer service

Scheduling

Job description

We are seeking a Customer CareRepresentativewith excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Schedule/Pay

• Schedule is 10am-7pm Monday-Friday and every 4th Saturday
• Pay is $17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Provide long-term follow up to our lease portfolio, manifests and internal customer database
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers’ interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, \"smile\" on the phone
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.