Customer Service Representative

Team Auto Center; Stevens Point (WI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid Training

Employee discounts on products and services

Growth Opportunities

Job summary

Team Auto Center in Stevens Point, Wisconsin is looking for a dedicated customer service representative to manage inbound and outbound service scheduling calls. This role emphasizes a fun work culture and personal growth opportunities.

You will be responsible for swiftly handling customer inquiries, ensuring a positive experience, and striving for team goals. Benefits include medical and dental insurance, a 401K plan, paid training, and employee discounts.

Qualifications

• Experience in customer service is essential.
• Ability to work well in a team.
• Must be enthusiastic and goal-oriented.

Responsibilities

• Answer customer service calls for scheduling inquiries.
• Respond promptly to various inquiries via phone and text.
• Complete outbound service scheduling calls for future appointments.
• Follow up with guests who missed appointments.

Skills

Strong customer service experience

Team player attitude

Strong computer skills

Job description

At Stevens Point Auto Center, we take pride in taking care of our people and our guests. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest’s service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuously grow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.

Responsibilities

• Answer customer service calls for scheduling inquiries
• Respond promptly to internet, phone and text inquiries
• Strive to hit daily personal and team goal metrics
• Complete outbound service scheduling calls for future appointments needed for parts or recalls
• Follow up with guests who missed/canceled appointments
• Participate in being a team player and creating a positive atmosphere
• Utilize CRM goal tracking system daily

Skills / Requirements

• Strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Goal Oriented
• Strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services
• Growth Opportunities
• Promote From Within
• Above average industry pay
• Holiday Parties & Celebration
• Family owned and operated
• Heavily involved in giving back to the community
• Base hourly + Commission

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug‑free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.