Customer Care Representative

Rydell Automall; Grand Forks (ND); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) with company match (after 1 yr)

Paid time off

Employee vehicle purchase program

Employee assistance program

Volunteer time off

Job summary

Rydell Auto Center is seeking a Customer Care Representative with excellent customer service skills to thrive in a fast-paced, technology-driven environment. The role emphasizes aiding customers across sales, service and inquiries by phone and email, and maintaining high satisfaction.

We value an energetic, upbeat personality, strong communication, and a professional appearance. The schedule includes weekdays and one every fourth Saturday, with a pay rate of $17.00/hour, plus comprehensive

Qualifications

• Experience with Microsoft Office and strong customer service skills.
• Ability to communicate customer interests, needs and requests to management and sales personnel.
• Professional personal appearance and courteous demeanor.
• Enthusiastic personality with upbeat, friendly phone presence.
• Strong work ethic and reliability.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction.
• Support sales staff and management by scheduling customer appointments.
• Handle customer complaints diplomatically and refer issues to the appropriate person for resolution.
• Generate and prospect new customers through owner loyalty processes.
• Provide long-term follow up to our lease portfolio and internal databases.
• Communicate with callers in a professional, friendly and efficient manner to minimize hold times.
• Assist managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient with customers and employees.

Skills

Customer service

Communication

Phone etiquette

Professional appearance

Positive attitude

Work ethic

Tools

Microsoft Office

Job description

We are seeking a Customer CareRepresentativewith excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Schedule/Pay

• Schedule is 10am-7pm Monday-Friday and every 4th Saturday
• Pay is $17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Provide long-term follow up to our lease portfolio, manifests and internal customer database
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers’ interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, \"smile\" on the phone
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.