Customer Specialist

Schneider National, Inc.; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) with match

Paid time off

Paid holidays

Incentive pay

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Customer Specialist to support orders, nurture relationships, and coordinate freight activities.

You will monitor shipments, analyze trends, and work with customers and internal teams to ensure on-time delivery. We are seeking candidates with 1–2 years of customer service experience and strong communication skills to thrive in a fast-paced logistics environment.

Qualifications

• Have a high school diploma or GED.
• 1 to 2 years of customer service experience preferred.
• Ability to manage multiple priorities.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Communication skills

Education

High school diploma or GED

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Customer Specialist (263636)

Job Description

Customer Specialist -

Job Number:

263636 - Full-time Monday - Friday 7:00 a.m. - 4:00 p.m.

Job overview:

Schneider is seeking a Customer Specialist in Green Bay. The Customer Specialist will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills and qualifications:

• Have a high school diploma or GED.
• 1 to 2 years of customer service experience preferred.
• Ability to manage multiple priorities.

Strong written and oral communication skills.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Customer Service

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 3101 S Packerland Dr , Green Bay, WI, 54313