Customer Specialist II

Cowan Systems; Mechanicsburg (Cumberland County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) savings plan with company match

Company-paid life insurance

Short- and long-term disability

Paid time off

Job summary

Schneider National, Inc. in Mechanicsburg, PA, is seeking a Customer Specialist II to handle order creation, scheduling, and documentation.

This full-time role operates Monday–Friday 8:30am–5pm in an office setting, collaborating with leaders, teams, and customers to ensure orders are fulfilled accurately and on time. Ideal candidates have a high school diploma or GED, at least one year in customer service, strong written and verbal communication, and the ability to manage multiple priorities.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Strong written and oral communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Create and accept customer orders.
• Schedule appointments for orders.
• Document all necessary information throughout the order creation process.
• Work closely with leaders, teams and customers to solve issues that arise.

Skills

Communication skills written

Communication skills verbal

Multitasking

Education

High school diploma or GED

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Customer Specialist II (262736)

Job Description

Job Number:

262736 - Full-time Monday- Friday 8:30am-5pm

Job overview:

Cowan is seeking a Customer Service Representative in Mechanicsburg to be responsible for the successful execution and completion of customer orders. The Customer Service Rep will work in an office setting and utilize a variety of technology and programs to accomplish assigned tasks.

Responsibilities:

• Create and accept customer orders.
• Schedule appointments for orders.
• Document all necessary information throughout the order creation process.
• Work closely with leaders, teams and customers to solve issues that arise.

Skills and qualifications:

• Have a high school diploma or GED.
• One year of customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Company-paid life insurance.
• Short- and long-term disability.
• Paid time off.

Cowan's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Customer Service

Primary Location

USA-PENNSYLVANIA-Mechanicsburg

Building Location Address : 6380 Brackbill Blvd, Mechanicsburg, PA, 17050