Customer Service Representative

Quik Hire Staffing; St. Louis (MO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Training and onboarding support

Opportunities for professional development

Collaborative work environment

Job summary

A staffing agency located in St. Louis is seeking a Customer Service Representative to provide support and accurate information to customers regarding energy-related services. The role involves utilizing strong communication skills, participating in events, and maintaining professional service standards. Ideal candidates should have prior customer service experience and detail-oriented skills. This full-time position offers a salary range of USD 60,000 – 120,000 per annum and opportunities for professional development.

Qualifications

• Prior experience in customer service or client support is preferred.
• Excellent verbal and written communication skills are a must.
• Proficiency in engaging with customers and teamwork is crucial.
• Detail-oriented and capable of independent work.

Responsibilities

• Attend meetings, training sessions, and informational activities.
• Communicate with customers via phone, email, and in person.
• Provide accurate information on services.
• Collaborate with team members to improve workflows.

Skills

Strong verbal communication

Interpersonal communication

Organization

Customer engagement processes

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM systems

Digital communication tools

Job description

• Job Title: Customer Service Representative
• Employment Type: Full-Time
• Working Pattern: Standard business hours with flexibility for events and training
• Salary: USD 60,000 – 120,000 per annum (based on experience and performance)

Role Overview

We are seeking a knowledgeable and customer-focused Customer Service Representative to support individuals by providing accurate information, responding to inquiries, and assisting with energy-related services and programs. This role involves customer communication, participation in meetings and events, collaboration with internal teams, and maintaining professional service standards.

The ideal candidate will demonstrate strong communication skills, organizational ability, and a proactive approach to supporting customer needs and operational objectives.

Key Responsibilities

• Participate in online and in-person meetings, training sessions, industry events, and informational activities
• Communicate with prospective and existing customers through phone calls, messages, emails, and in-person interactions
• Respond to customer questions and provide clear, accurate information regarding available services and processes
• Observe general market activity and share relevant insights with internal teams
• Collaborate with leadership and colleagues to support team objectives and improve workflows
• Use approved social media and digital platforms responsibly for outreach and engagement
• Maintain accurate customer records and update internal systems as required

Required Qualifications

• Prior experience in customer service, client support, or a related field preferred
• Strong verbal, written, and interpersonal communication skills
• Ability to engage professionally with customers, team members, and leadership
• High school diploma or equivalent required; bachelor’s degree preferred
• Basic understanding of customer engagement or sales-related processes
• Strong organizational and time-management skills
• Detail-oriented, self-motivated, and capable of working independently
• Customer-focused mindset
• Professional communication and relationship-building skills
• Ability to manage multiple tasks and priorities
• Familiarity with CRM systems, databases, or digital communication tools
• Ethical and compliant approach to customer interactions
• Annual salary range of USD 60,000 – 120,000
• Training and onboarding support
• Opportunities for professional development and growth
• Collaborative and supportive work environment

Equal Opportunity Statement

We are an equal opportunity employer. All employment decisions are based on qualifications, skills, and experience without regard to any legally protected status.