Customer Service Representative

Government Employees Insurance Company; Springfield Township (Delaware County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO & holidays

401(k) plan

Employer 401(k) match

Annual raise

Mentorship

Job summary

Government Employees Insurance Company (GEICO) in Springfield, PA is seeking a Customer Service Professional to be the first contact for policyholders. You will answer billing questions, make policy changes, and provide recommendations to ensure positive interactions.

The role emphasizes a high-energy, customer-focused approach with opportunities for growth within an established company and a fast-paced environment.

Qualifications

• PA Personal Lines Insurance License or Property and Casualty License is required.
• Prior customer service/sales experience.
• High energy personality with a love of people.
• Strong computer, grammar and multi-tasking skills.
• Strong attention to detail, time management and decision‑making skills.
• Experience in a fast-paced, high-volume call center.
• Aptitude to learn quickly and the ability to work various hours.

Responsibilities

• Call highly interested potential clients.
• Schedule appointments for sales staff to meet prospective customers.
• Efficiently handle customer needs and ensure that every customer interaction is a positive one.
• Assist the Sales Team as needed.
• Help with various administrative tasks.

Skills

customer service experience

sales experience

high energy personality

multi-tasking

grammar skills

time management

attention to detail

decision making

call center experience

learn quickly

flexible hours

Education

PA Personal Lines Insurance License or Property & Casualty License

Job description

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Springfield, PA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Benefits

• 12 paid days off (PTO) plus 6 paid company holidays each year
• 401(k) retirement options
• Employer 401(k) match
• Annual raise based off your own work
• Long-term opportunity to grow with an established company
• Mentorship from an experienced team with an interest in your success

Responsibilities

• Call highly interested potential clients
• Schedule appointments for sales staff to meet prospective customers
• Efficiently handle customer needs and ensure that every customer interaction is a positive one
• Assist the Sales Team as needed
• Help with various administrative tasks

Requirements

• Must possess a PA Personal Lines Insurance License or Property and Casualty License
• Prior customer service/sales experience
• A high energy personality and a love of working with people
• Solid computer, grammar and multi-tasking skills
• Strong attention to detail, time management and decision‑making skills
• Experience working in a fast‑paced, high volume call center
• The aptitude to learn quickly
• The ability to work various hours