Bilingual Customer Service Representative

Eric Vaden/GEICO Exclusive Agency; Burlington (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

GEICO Burlington is hiring dedicated Spanish-speaking customer service representatives to join our dynamic team. You will provide top-tier service to policyholders, explain product lines, and educate clients on GEICO’s insurance offerings. This office-based role emphasizes quick learning and a strong work ethic.

The position includes CRM management, cross-selling opportunities, and daily communication with customers by phone and email, with occasional Saturday shifts. Local residency required.

Qualifications

• Spanish fluency required; strong customer service experience preferred.
• Able to learn quickly in a fast-paced office environment.
• Reliable transportation and local residency to work onsite.
• Comfort with CRM systems and basic computer software.

Responsibilities

• Provide best-in-class service and support to existing policyholders.
• Explain auto, home, renters and other GEICO product lines.
• Educate clients on GEICO’s insurance products and CRM interactions.
• Manage a large customer database in the CRM platform.
• Identify cross-selling opportunities during retention calls.
• Assist sales team by contacting customers via phone and email daily.
• Work some Saturday shifts (10am–2pm) and some 10am–6pm Mon–Fri.

Skills

Spanish fluency

Client Service experience

Learn quickly

Team player

Punctuality

Strong computer skills

Independent time management

Tools

CRM software

Job description

GEICO Burlington is Hiring!

We are looking for dedicated, experienced, and Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must.

GEICO Burlington is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines.

This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam!

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The qualified candidate MUST HAVE:

• A strong work ethic
• The ability to learn quickly
• The desire to be in a fast-paced high-energy environment
• Independent time management skills
• Pride in exceeding expectations
• Commitment to the team and helping others
• Candidates must be local (this is an office-based position) and have reliable transportation (car)
• US Resident or Citizen status (we do not offer work visas at this time)

Responsibilities:

• Provide best-in-class service and support to existing policyholders
• Explain various aspects of Auto, Home, Renters, and other product lines
• Educate clients on GEICO’s full line of insurance products
• Manage a large database of customers in our CRM platform
• Identify cross-selling opportunities during retention calls
• Help the sales team contact customers via phone and email on a daily basis
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday

Desired Skills & Experience:

• Spanish fluency
• Prior success in a Client Service Representative role or similar
• Experience in hospitality industries a plus
• Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn
• High-energy personality and a love for working with people
• A detail-oriented and highly thorough approach to work
• An ability to manage challenging customer interaction situations
• Strong computer and software skills
• Punctuality

What we provide:

• Long-term opportunity to grow with an established company
• Mentorship from experienced agents, dedicated to your success
• Outstanding service & sales training that can propel your career in many directions
• Professional office setting with a fun and supportive group of colleagues
• Continuous Team-based activities to learn and grow with your peers
• High earning potential
• Medical, Dental, and Vision insurance
• 401K with company match
• Paid time off