Customer Service Representative

Sound Telecom; Spokane (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee Stock Ownership

Comprehensive Medical, Dental, and Vis

Paid Vacation

Traditional 401K with Company Matching

Free Life Insurance Policy

Legal Assistance

Job summary

Sound Telecom in Spokane, WA is hiring a Customer Service Representative for an overnight, in-office role. You will greet callers professionally, gather vital information, and relay details accurately to support a range of clients in medical offices, apartments, and professional services.

We provide comprehensive training, a strong team environment, and a benefits package. The position emphasizes attendance, reliability, and a friendly, welcoming communication style for night shifts.

Qualifications

• Be the calm and professional voice greeting every caller.
• Gather and relay vital information accurately.
• Enter details in our system with precision.

Responsibilities

• Greet callers in a calm, professional manner and build positive experiences.
• Accurately collect and relay information to ensure clear communication.
• Navigate the system, verify and enter details to keep operations smooth.

Skills

Welcoming voice

Strong command of English

Windows OS

Typing 35 wpm

Excellent attendance

Weekend availability

Tools

Windows OS

Job description

Customer Service Representative: Your Journey Starts Here!

Location: Spokane, WA

Sound Telecom is eagerly seeking Customer Service Representatives to join our dynamic and rapidly growing team! We're not just answering calls; we're building connections and providing essential support for a diverse range of clients, from bustling medical offices to vibrant apartment complexes and esteemed professional services. This is an overnight, in-office position.

At Sound Telecom, you'll discover a truly special place to grow your career. We pride ourselves on cultivating supportive, compassionate, and collaborative teams where every voice is valued, and teamwork truly makes the dream work. If you're someone who thrives in a fast-paced yet incredibly rewarding environment, ready to exceed client expectations with every interaction, then we're looking for you!

Embrace Your Role

• Be the calm and professional voice that warmly greets every caller, turning queries into positive experiences.
• Become a master at attentively gathering and precisely relaying vital information, ensuring every message is perfectly understood and delivered.
• Dive into our system with confidence, meticulously verifying and entering details that keep our operations smooth and our clients delighted.

What You Bring to the Table

• A naturally welcoming voice and an uplifting, positive tone that can brighten anyone's night.
• A strong command of the English language, with a keen eye for spelling and grammar that ensures crystal-clear communication.
• Comfort and familiarity navigating a Windows-based computer environment.
• The ability to type 35 words per minute or more, keeping pace with the flow of conversation.
• A commitment to excellent attendance, showing up ready to shine.
• Availability to manage one weekend day

No prior experience? No problem! We believe in nurturing talent. We provide comprehensive, hands-on training in a positive, encouraging team environment, designed precisely for your success. We're here to equip you with all the tools and confidence you need to excel!

Beyond the Hourly Rate: Our Full-Time Perks

We value our team members immensely, and it shows in our robust benefits package, crafted to support your well‑being and future:

• Employee Stock Ownership: Become a true stakeholder in our collective success!
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation: Take the time you need to recharge and enjoy life.
• Traditional 401K with Company Matching: Invest in your future with our support.
• Free Life Insurance Policy: Peace of mind for you and your loved ones.
• Legal Assistance: Access to support when you need it most.

Compensation

$21 / Hour with Perfect Attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Ready to Begin Your Rewarding Career Journey?

If you’re eager to be part of a team that genuinely cares, where your efforts truly make an impact, and where every night brings new opportunities to connect and serve, then we can't wait to hear from you!

Sound Telecom is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.