Call Center Representative

Sound Telecom; Spokane (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

ESOP

Medical/Dental/Vision

401k with match

Life Insurance

PTO & Legal assistance

Job summary

Sound Telecom in Spokane, WA is hiring a Full-Time Call Center Representative to greet callers, manage high call volumes, and provide accurate messages. This in-office role requires a strong English communication, reliable attendance, and flexibility to work one weekend day and holidays. Comprehensive training is provided to set you up for success.

We offer a supportive team environment, health benefits, and opportunities for career growth as you deliver quality service to diverse clients.

Qualifications

• Strong English communication with excellent spelling and grammar.
• Typing speed of 35+ WPM.
• Reliable attendance and a strong work ethic.
• Ability to work one weekend day per week.
• No experience? Training provided.

Responsibilities

• Greet callers and handle a high volume of calls with professionalism and empathy.
• Gather, verify, and relay accurate message details for clients.
• Enter information into our system with high attention to detail.

Skills

English communication

Windows navigation

Typing 35+ WPM

Reliable attendance

Weekend flexibility

Tools

Windows

Job description

Full-Time Call Center Representative

Location: Spokane, WA (In-Office)

Pay: $18-$21/hr

Schedule: 40 hours/week, 10-hr shifts. Must work one weekend day (Sat or Sun) and Holidays.

At Sound Telecom, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you!

No experience? No problem! We provide comprehensive training to set you up for success from day one.

What You'll Do

• Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.
• Gather, verify, and relay accurate message details so our clients can rely on us completely.
• Efficiently enter information into our computer system with high attention to detail.

What We're Looking For

• A welcoming, upbeat, and professional phone presence.
• Strong English communication skills (excellent spelling and grammar).
• Comfortable navigating a Windows-based computer environment.
• Typing speed of 35+ WPM.
• Reliable attendance and a strong work ethic.
• Flexibility to work one weekend day each week.

Pay: Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18/hour.

Benefits (Waiting Period May Apply)

• Employee Stock Ownership (ESOP) – Share in the company's success!
• Medical, Dental, and Vision Insurance
• Traditional 401k with company matching and Free Life Insurance
• Paid Time Off and Legal assistance programs

Sound Telecomm is an Equal Opportunity Employer.