Customer Service Representative

Specified Technologies; Somerville (NJ); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Company-Paid Life Insurance

Generous Paid Time Off

Collaborative Team Environment

Job summary

Specified Technologies is seeking an Experienced Customer Service Representative for a hybrid role based at our Corporate Headquarters in Somerville, NJ. You will process orders, returns, and inquiries, coordinating with internal teams to ensure timely, accurate service for our customers.

This role requires at least 1 year in a similar position and an associate degree. Expect a three-day-per-week in-office schedule with competitive benefits and growth opportunities.

Qualifications

• 1+ years of experience in a comparable role.
• Basic computer skills, including MS Office.
• Salesforce is preferred but not required.
• Associate degree or equivalent from two-year college or technical school.

Responsibilities

• Process customer orders, literature requests, and sample requests through the ERP system.
• Assist customers with product inquiries, distributor information, pricing, availability, and order status.
• Resolve customer concerns and coordinate follow-up with internal teams.
• Partner with internal departments and carriers to support order fulfillment and shipment tracking.
• Manage product returns and related customer credits.
• Support account setup, adjustments, and credit processing.
• Serve as a liaison between customers, representatives, and internal departments.
• Support EDI order processing and partner communications.
• Perform other duties as assigned.

Skills

Attention to detail

Strong communication

Sense of urgency

Problem solving

Customer-focused

Education

Associate degree

Tools

Salesforce

Job description

Job Details

Level: Experienced, Job Location: Somerville NJ - Somerville, NJ 08876, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $23.00 - $25.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Company Overview

Role Description

We’re seeking a Customer Service Representative who will be responsible for processing customer orders, returns, account adjustments, inquiries, and complaints while providing timely, accurate, and professional customer service. They will communicate with customers to address questions and resolve issues efficiently. Work with internal teams as needed to meet customer needs and maintain positive customer experience by performing the following duties.

This is a hybrid role based out of our Corporate Headquarters in Somerville, New Jersey with an expectation of three days per week in the office.

What You’ll Do

• Process customer orders, literature requests, and sample requests through the ERP system.
• Assist customers with product inquiries, distributor information, pricing, availability, and order status.
• Resolve customer concerns and coordinate follow-up with internal teams.
• Partner with internal departments and carriers to support order fulfillment and shipment tracking.
• Manage product returns and related customer credits.
• Support account setup, adjustments, and credit processing.
• Serve as a liaison between customers, representatives, and internal departments.
• Support EDI order processing and partner communications.
• Perform other duties as assigned.

Education

Associate degree or equivalent from two-year college or technical school

Experience

• 1 + years’ experience in comparable role
• Basic computer skills, including MS Office
• Salesforce preferred but not required

Skills

• Attention to detail along with strong multi-tasking skills
• Superior communication skills, listening, verbal and writing and desire to work as part of a team
• Sense of urgency in all matters
• Strong problem-solving skills and ability to develop effective solutions.
• Customer-focused mindset.

Why You’ll Love Working Here (Benefits & Perks)

At Specified Technologies Inc. (STI), you’ll be part of a team that values innovation, integrity, and individual growth. We’re committed to supporting your well-being, work-life balance, and financial future through a comprehensive benefits package, including:

• Healthcare Coverage – Medical insurance options, plus dental and vision plans to keep you and your family healthy
• 401(k) Retirement Plan – Build your financial future with employer contributions
• Company-Paid Life Insurance – Added peace of mind for you and your loved ones
• Generous Paid Time Off – Company-paid holidays, vacation, floating, and sick time to support work-life balance
• Collaborative Team Environment – Work with people who support you, value your contributions, and want to see you succeed

Compensation - $23 - $25 Hourly

Equal Opportunity Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Visa & Right-to-Work

Please note: This position is not eligible for visa sponsorship or H-1B transfer. Candidates must be legally authorized to work in the United States at the time of application and not require sponsorship now or in the future.