Customer Service Representative

Specified Technologies Inc; Somerville (NJ); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare Coverage (Medical, Dental,视

401(k) Retirement Plan

Company-Paid Life Insurance

Generous Paid Time Off

Collaborative Team Environment

Job summary

Specified Technologies Inc. in Somerville, New Jersey, is seeking a Customer Service Representative to process orders, returns, inquiries, and credits while delivering timely, accurate service. You will communicate with customers, resolve issues, and coordinate with internal teams to meet needs.

This hybrid role requires three days per week in the office at our corporate headquarters, with a focus on accuracy, customer satisfaction, and cross-functional collaboration across departments.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• 1+ years’ experience in comparable role.
• Basic computer skills, including MS Office.

Responsibilities

• Process customer orders, literature requests, and sample requests through the ERP system.
• Assist customers with product inquiries, distributor information, pricing, availability, and order status.
• Resolve customer concerns and coordinate follow-up with internal teams.
• Partner with internal departments and carriers to support order fulfillment and shipment tracking.
• Manage product returns and related customer credits.
• Support account setup, adjustments, and credit processing.
• Serve as a liaison between customers, representatives, and internal departments.
• Support EDI order processing and partner communications.
• Perform other duties as assigned.

Skills

Attention to detail

Multi-tasking

Superior communication

Team collaboration

Sense of urgency

Problem solving

Customer-focused mindset

Education

Associate degree or equivalent

Tools

ERP system

MS Office

Salesforce

Job description

Company OverviewSpecified Technologies Inc. (STI) is an industry leader in the development of firestopping systems, smoke and sound control products, and innovative construction solutions. For over 36 years, STI has partnered with contractors, engineers, and building owners to provide tested, trusted, and code‑compliant solutions worldwide.Headquartered in Somerville, New Jersey, the company has grown to serve multiple markets and geographies and remains committed to innovation, safety, and performance in passive fire protection.Role DescriptionWe’re seeking a Customer Service Representative who will be responsible for processing customer orders, returns, account adjustments, inquiries, and complaints while providing timely, accurate, and professional customer service. They will communicate with customers to address questions and resolve issues efficiently. Work with internal teams as needed to meet customer needs and maintain positive customer experience by performing the following duties.This is a hybrid role based out of our Corporate Headquarters in Somerville, New Jersey with an expectation of three days per week in the office.What You’ll Do:Process customer orders, literature requests, and sample requests through the ERP system.Assist customers with product inquiries, distributor information, pricing, availability, and order status.Resolve customer concerns and coordinate follow-up with internal teams.Partner with internal departments and carriers to support order fulfillment and shipment tracking.Manage product returns and related customer credits.Support account setup, adjustments, and credit processing.Serve as a liaison between customers, representatives, and internal departments.Support EDI order processing and partner communications.Perform other duties as assigned.EducationAssociate degree or equivalent from two-year college or technical schoolExperience1 + years’ experience in comparable roleBasic computer skills, including MS OfficeSalesforce preferred but not requiredSkillsAttention to detail along with strong multi-tasking skillsSuperior communication skills, listening, verbal and writing and desire to work as part of a teamSense of urgency in all mattersStrong problem-solving skills and ability to develop effective solutions.Customer-focused mindset.Why You’ll Love Working Here (Benefits & Perks)At Specified Technologies Inc. (STI), you’ll be part of a team that values innovation, integrity, and individual growth. We’re committed to supporting your well-being, work-life balance, and financial future through a comprehensive benefits package, including:Healthcare Coverage – Medical insurance options, plus dental and vision plans to keep you and your family healthy401(k) Retirement Plan – Build your financial future with employer contributionsCompany-Paid Life Insurance – Added peace of mind for you and your loved onesGenerous Paid Time Off – Company-paid holidays, vacation, floating, and sick time to support work-life balanceCollaborative Team Environment – Work with people who support you, value your contributions, and want to see you succeedCompensation - $23 - $25 HourlyWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Please note: This position is not eligible for visa sponsorship or H-1B transfer. Candidates must be legally authorized to work in the United States at the time of application and not require sponsorship now or in the future.