Customer Service Representative

Benjamin Franklin Plumbing, LLC; Somerset (Somerset County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Competitive salary

Job summary

Freedom Plumbing, Heating and Cooling is seeking a responsive call center/dispatch assistant to handle incoming client calls and assist with scheduling service and maintenance. The role reports to the Office Manager and emphasizes professional communication and reliable client interactions.

The position involves answering calls, dispatch coordination, and ensuring punctual updates to customers while maintaining a friendly and helpful demeanor throughout all conversations.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Skills

Verbal communication

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Competitive salary

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing and HVAC industry? Then you could be a candidate for Freedom Plumbing, Heating and Cooling! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position answers incoming client telephone calls. Assists with the dispatching of all scheduled service and maintenance calls. Reports to the Office Manager.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.