Client Care Representative

Benjamin Franklin Plumbing Bay Area; Novato (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Benjamin Franklin Plumbing Bay Area in Novato, CA is seeking a friendly receptionist to handle inbound calls, greet clients, and help coordinate service dispatches with our team. You will be the first point of contact, ensuring courteous, accurate communication and timely scheduling while upholding the company’s standards of professionalism.

You will report to the Operations Manager and contribute to a smooth service flow by coordinating appointments, communicating clearly with customers, and

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience preferred but not required.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Skills

Verbal communication

Telephone etiquette

Computer skills

Customer service experience

Service orientation

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Benefits:

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Operations Managers.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience PREFERRED but not required