CSR/Sales Representative

Benjamin Franklin Plumbing of Danbury, CT; Danbury (CT); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

A plumbing services provider in Danbury, CT is looking for a Client Service Representative. This role involves answering incoming calls, ensuring satisfactory client communication, and booking service appointments. The ideal candidate must have a high school diploma, strong verbal skills, and a customer service background. The position offers competitive pay and flexible scheduling with opportunities for growth and training in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service and phone sales experience preferred.

Responsibilities

• Answer incoming client telephone calls and form client impressions.
• Maintain courteous communication with clients.
• Ensure calls are answered before the fourth ring.
• Notify clients of any delays in plumber arrival.
• Book annual appointments with membership customers.
• Possess a sales mentality.

Skills

Communication skills

Customer service

Sales mentality

Computer software skills

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

This position answers incoming client telephone calls and calls outbound to book member inspections. Reports to the Office Manager.

This position has room for growth, commission opportunity and full benefits.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the fourth ring
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls customers with our membership and book annual appointments
• Sales mentality is critical and crucial to this position

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service and phone sales experience preferred

Compensation: $15.00 - $18.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.