Customer Service Representative

Best-Friends-Pet-Care-Inc; Sedgefield (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company match

ESOP

Paid vacation

Pet care discounts

Job summary

Best-Friends-Pet-Care-Inc. is seeking a Customer Service Representative who loves animals and provides outstanding service to our human and pet guests. You will be the first point of contact, handling check-ins/check-outs, tours, and phone inquiries in a fast-paced environment.

You should be able to lift 40 pounds, stand eight hours, and work evenings, weekends, and holidays. The role includes scheduling, data entry, and maintaining a clean, welcoming lobby area for guests and their pets.

Qualifications

• High School Graduate or Equivalent.
• At least 1 year of professional animal experience.
• Ability to work evenings, weekends & holidays.
• Ability to lift 40 pounds or more.
• Stand/walk for eight hours a day.
• Work in a fast-paced environment.
• Handle dogs on leashes in a cleaning/sanitation environment.

Responsibilities

• Welcomes human and pet guests; checks in and out of rooms and tours.
• Answer calls in a professional manner and take reservations.
• Maintain cleanliness of the facility and lobby.
• Check-in/out guests and escort pets to their rooms.
• Coordinate with management and team members as needed.
• Contribute to data entry and file maintenance.
• Work as part of a team and individually when required.

Skills

Love of animals

Professional demeanor

Evenings & weekends

Lifting 40+ lbs

Stand/walk 8 hours

Computer literacy

Customer service

Disinfectant exposure

Animal handling

Team communication

Education

High School Diploma or GED

1 year professional animal experience

Tools

Computer system

Job description

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!We offer:· Health, dental, vision, life insurance, STD/LTD, 401K with company matching· ESOP - Employee Stock Ownership Plan (100% company paid)· Paid vacation· Pet supply and service discounts and more!Responsibilities:• Main lobby operations – check-ins, check-outs, guest visits and tours, answering generalquestions• Answering and handling calls in a professional manner• Maintaining cleanliness• Maintaining cleanliness• Scheduling• File maintenance• Data entrySkills RequiredPossess a love of animalsDisplays a professional manner at all timesAbility to work evenings, weekends & holidaysLift/carry 40 pounds or moreAble to stand/walk for eight hours a dayAble to work in a fast-paced environmentAble to work on a computer systemAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Essential Job FunctionsWelcomes both human and pet guestsCan correctly identify animal body language/behaviorFollows safe handling proceduresChecking in and out of pet guests while providing excellent customer serviceEscorts pets to and from their roomsTakes reservations over the phoneCan work both individually and as a team player while performing dutiesContributes in maintaining the cleanliness of the facilityCommunication with management and other team membersRequired EducationHigh School Graduate or EquivalentAt least 1 year of professional animal experience