Customer Service Representative

Best Friends Pet Care; Greenville (NC); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company match

ESOP

Paid vacation

Pet discounts

Descrizione del lavoro

Best Friends Pet Care in Greenville, NC seeks Customer Service Representatives who love animals and provide outstanding guest service to both people and pets. This employee-owned company operates over 80 locations in 26 states and has 30 years in business, offering growth opportunities, an ESOP, health/dental/vision, life insurance, 401K with company match, paid vacation, and pet discounts.

Responsibilities include greeting guests, answering calls professionally, scheduling, and maintaining

Competenze

• Must love animals.
• Professional demeanor at all times.
• Able to work evenings, weekends & holidays.
• Lift/carry 40 pounds or more.
• Stand/walk for eight hours a day.
• Able to work in a fast-paced environment.
• Able to work on a computer system.
• Able to handle dogs on leashes and work around disinfectants/sanitation chemicals, animal dander and excretions.

Mansioni

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions.
• Answering and handling calls in a professional manner.
• Maintaining cleanliness of the facility.
• Scheduling.
• File maintenance and data entry.

Conoscenze

Love of animals

Professional demeanor

Evenings/weekends/holidays

Lift 40 pounds

Stand 8 hours

Fast-paced environment

Computer skills

Dog handling and sanitation exposure

Formazione

High School Graduate or Equivalent

Descrizione del lavoro

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We Offer

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience