Lead Customer Service Representative

Paycom - ATS; Saint Peters (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K match

ESOP

Paid vacation

Pet discounts

Job summary

Paycom - ATS is seeking an Experienced Admin-Clerical professional in St. Peters, MO (63304). This full-time role focuses on front-desk operations, guest services, and accurate data handling in a fast-paced pet care environment.

Responsibilities include lobby duties, answer calls professionally, and coordinate scheduling and records maintenance while ensuring cleanliness and safety across shifts.

Qualifications

• 1-year customer service experience preferred
• Proficient with computers and basic data entry

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Skills

Evening work

Weekend availability

Holiday availability

Customer service

Computer skills

Timekeeping

Organizational skills

Multi-line phone

Communication skills

Able to lift 40 lbs

Stand for long hours

Education

High School

Tools

None

Job description

Job Details:

Level: Experienced, Job Location: St. Peters, MO 63304, Position Type: Full Time, Education Level: High School, Salary Range: $16.00 - $17.00 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Admin - Clerical, Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications & Requirements:

• Able to work evenings, weekends, and holidays
• 1-year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times