Customer Service Representative

Best Friends Pet Care; Greenville (NC); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401K with company matching

ESOP - Employee Stock Ownership Plan

Paid vacation

Pet supply and service discounts

Job summary

Paycom - ATS in Greenville, NC is seeking an entry-level Customer Service Representative to warmly welcome human and pet guests and provide proactive, “wow” service.

The role focuses on front-desk operations, friendly interactions, and efficient scheduling while contributing to a clean, organized facility; candidates should enjoy animals and be able to work day shifts, including evenings, weekends, and holidays.

Qualifications

• Possess a love of animals.
• Displays a professional manner at all times.
• Ability to work evenings, weekends & holidays.
• Lift/carry 40 pounds or more.
• Able to stand/walk for eight hours a day.
• Able to work in a fast-paced environment.
• Able to work on a computer system.
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions.
• Answering and handling calls in a professional manner.
• Maintaining cleanliness.
• Scheduling.
• File maintenance.
• Data entry.

Skills

Love of animals

Professional demeanor

Evenings/weekends/holidays

Lift 40+ lbs

Stand/walk 8 hours

Fast-paced environment

Computer use

Handle dogs with care

Education

High school or equivalent

1 year animal care experience

Job description

Job Details: Level: Entry, Job Location: Greenville, NC 27834, Position Type: Full-Time/Part-Time, Salary Range: $11.00 - $13.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications: Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience