Customer Service Representative

Greenbridge; Mentor (OH); On-site; USD 33,000 - 48,000; Full time

Job summary

Greenbridge is seeking a Customer Service Representative in Mentor, Ohio to ensure orders are entered, processed, tracked and returned efficiently. You will collaborate with Sales and Operations to deliver exceptional customer experiences while growing relationships with accounts.

The role requires 2–4 years in customer service, ERP experience (JDE or similar), and strong detail orientation. You will interact across teams, manage multiple tasks, and support pricing, invoicing, and freight

Qualifications

• High School Diploma or GED is required.
• 2–4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position.
• Experience with ERP systems, specifically JDE or similar application.
• High attention to detail and organization skills.
• Experience within the manufacturing industry, B2B experience a plus.
• Proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, and ability to learn Salesforce.
• Excellent communication, collaboration and problem-solving skills.

Responsibilities

• Accurately manage the order input process including price, terms of sale, product, quantity, ship-to and special instructions.
• Ensure policy processes are followed and necessary documents are verified and kept on file.
• Keep customers updated on order status in collaboration with Sales and Operations teams.
• Maintain system accuracy on all sales orders and back orders and document changes with appropriate reason codes.
• Complete all product returns or invoice adjustments promptly.
• Coordinate with Sales Representatives on price inquiries, discrepancies and monthly consignment inventory.
• Handle quoting, follow-up, expediting and execution of customers’ requirements.
• Multi-task effectively and resolve issues quickly within a team environment.
• Understand internal resources to be an effective problem solver.
• Field customer calls/emails regarding product knowledge, order information, pricing and freight professionally.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

ERP (JDE)

Salesforce

Microsoft Office

Job description

Description

The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.

Duties and Responsibilities

• Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.


• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.


• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.


• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.


• Complete all product returns or invoice adjustments in a timely manner.


• Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.


• Quoting, follow-up, expediting and executing customers’ requirements.


• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.


• Understand the resources within the business to be an effective problem solver.


• Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.

Requirements

• High School Diploma or GED is required


• Minimum 2 - 4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position


• Experience with Enterprise Resource System (ERP), specifically JDE or similar application


• High attention to detail and organization skills.


• Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.


• Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce


• Excellent communication, collaboration and problem-solving skills


• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship


• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize


• Detailed oriented


• Ability to work and manage competing priorities in a fast-paced environment