Customer Service & Data Analytics Specialist

Ultimate Staffing; Scotts Valley (CA); On-site; USD 44,083 - 48,216; Full time

Job summary

A staffing agency is looking for an experienced Customer Service Representative to support a client in Scotts Valley, CA. The successful candidate will handle customer inquiries, process orders, and use advanced Excel to manage data. Candidates should have at least 3 years of experience in customer service, preferably in the semiconductor or electronics sector. Strong communication skills and attention to detail are essential. This is a full-time position with competitive pay ranging from $32 to $35 per hour.

Qualifications

• Minimum of 3 years of customer service experience, preferably in semiconductor industries.
• Strong understanding of order management systems.
• High attention to detail and strong organizational abilities.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Process and track sales orders using the ERP system.
• Proactively communicate updates to customers.

Skills

Advanced proficiency in Microsoft Excel

Excellent communication skills

Data visualization skills

Education

Bachelor's degree preferred

Tools

SAP

Power BI

Tableau

Syspro ERP

Job description

A staffing agency is looking for an experienced Customer Service Representative to support a client in Scotts Valley, CA. The successful candidate will handle customer inquiries, process orders, and use advanced Excel to manage data. Candidates should have at least 3 years of experience in customer service, preferably in the semiconductor or electronics sector. Strong communication skills and attention to detail are essential. This is a full-time position with competitive pay ranging from $32 to $35 per hour.