Customer Service Rep- Part Time/Seasonal - Retail Stores

Circle Graphics + Sensaria; Scotts Valley (CA); On-site; USD 22,000 - 28,000; Part time

Job summary

Sensaria in Scotts Valley is seeking a part-time Customer Service Representative for our Retail Store. You will be the first point of contact for customers, handling inquiries, orders, and account information with a focus on accurate, friendly service.

You’ll collaborate with production, operations, and logistics to ensure timely fulfillment, maintain customer records, generate reports, and support special projects while upholding company service standards.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of customer service, customer support, or related experience preferred.
• Experience in a manufacturing, printing, production, or fulfillment environment is a plus.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond promptly and professionally to inquiries regarding products, orders, pricing, shipping, and account information.
• Enter, review, and process customer orders accurately and efficiently.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Investigate and resolve customer concerns, complaints, and order discrepancies.
• Maintain accurate customer records and documentation within company systems.

Skills

Customer service

Verbal & written communication

Multitasking

Attention to detail

Time management

Teamwork

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite (Outlook, Excel, Word, Teams)

ERP/CRM/order management systems

Job description

Customer Service Representative – Retail Stores

Position Summary

Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience.

Customer Service Representative is part-time and seasonal, the schedule for this role are Mon-Fri at our Scotts Valley, Retail Store;

Essential Duties & Responsibilities

Customer Support

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
• Provide accurate information and timely follow-up to ensure customer satisfaction.
• Build and maintain positive relationships with customers through exceptional service and communication.

Order Management

• Enter, review, and process customer orders accurately and efficiently.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
• Assist customers with order modifications, cancellations, and special requests when appropriate.

Issue Resolution

• Investigate and resolve customer concerns, complaints, and order discrepancies.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Administrative Support

• Maintain accurate customer records and documentation within company systems.
• Generate reports and provide administrative support as needed.
• Assist with special projects and departmental initiatives.
• Adhere to company policies, procedures, and service standards.

Qualifications

Education & Experience

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of customer service, customer support, account management, or related experience preferred.
• Experience in a manufacturing, printing, production, or fulfillment environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience working with ERP, CRM, or order management systems preferred.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

Core Competencies

• Customer Focus
• Communication
• Accountability
• Teamwork & Collaboration
• Problem Solving
• Adaptability
• Attention to Detail
• Time Management