Customer Service Representative

Express Employment Professionals - Cincinnati East; Santa Fe Springs (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative in Santa Fe Springs, CA to assist customers with orders and service issues. The role involves handling inbound calls, making outbound follow-up calls, and post-delivery follow-up to ensure satisfaction.

The position requires strong communication skills, availability for Monday–Friday, and familiarity with Microsoft Office tools. Bilingual candidates are preferred, and training is provided.

Qualifications

• Previous customer-facing experience.
• Customer service experience preferred.
• Bilingual candidates preferred.
• Professional customer communication skills.
• Familiar with Microsoft Office, Microsoft Teams, Outlook and email, and phone systems.

Responsibilities

• Receive inbound customer calls regarding orders or service issues.
• Make outbound follow-up calls to customers.
• Complete post-delivery calls to check on service.
• Follow up with customers regarding orders and service.
• Communicate with customers by phone and email.

Skills

Customer-facing exp

Bilingual

Communication skills

Customer service

Tools

Microsoft Office

Microsoft Teams

Outlook

Phone systems

Job description

Customer Service Representative

Pay: $20.00 per hour
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Location: Santa Fe Springs, CA

A company in the flooring and furniture delivery and installation industry is seeking a Customer Service Representative to assist customers with order-related questions, service issues, and post-delivery follow-up. The role includes receiving inbound customer calls and making scheduled outbound calls to follow up on service after delivery.

Customer Support & Follow-Up

• Receive inbound customer calls regarding orders or service issues
• Make outbound follow-up calls to customers
• Complete scheduled post-delivery calls to check on service
• Follow up with customers regarding orders and service
• Communicate with customers by phone and email

Experience & Qualifications

• Previous customer-facing experience
• Customer service experience preferred
• Bilingual candidates preferred
• Professional customer communication skills
• Experience using or familiarity with:
• Microsoft Office
• Microsoft Teams
• Outlook and email
• Phone systems

Benefits of Working with Express Employment Professionals

• Weekly pay and immediate benefits!
• Evaluation-to-hire opportunities – get your foot in the door at a great company!
• Personalized job matching and interview preparation!
• No fees for you, ever!
• Quick hiring process!

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