Customer Service Representative

Express Employment Professionals - Cincinnati East; Long Beach (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Express Employment of Long Beach is hiring a Customer Service Representative to support a growing local company in Long Beach. This role interacts with customers and manages all customer relationships from quotation through payment of invoices.

The position is located in Long Beach, CA and pays $22/hr, with days Monday-Friday, 7:00AM-3:30PM. Requires passing a drug test and background check; MS Office experience is preferred.

Qualifications

• HS Diploma/GED required; some college preferred.
• 1–2 years sales experience and strong communication skills.
• Must pass drug test and background check.
• Proficiency with MS Office suite (Outlook, Excel, Word).

Responsibilities

• Receives sales calls, quotation requests, faxes, mail, EDI, email, and will-call orders.
• Provides inventory and pricing information.
• Coordinate with outside sales, purchasing, billing, management, and warehouse on customer issues.
• Enters or processes delivery tickets, shop orders, and quotations.
• Quote follow-up and track lost sales and expedite inquiries.

Skills

Strong communication

Organization

Multitasking

Time management

Problem solving

Team collaboration

Sales experience

Customer service focus

Education

HS Diploma/GED

Some college

Tools

MS Office

Outlook

Excel

Word

Job description

Express Employment of Long Beach is hiring a Customer Service Representativefor growing local company in Long Beach. This positions interacts with customers and manages all customer relationships from quotation through payment of invoices.

POSITION– Customer Service Representative
LOCATION:Long Beach, CA
RATE:$22/hr.

DAYS:Monday-Friday, 7:00AM-3:30PM

REQUIRED: Must pass drug test and background check

Essential Functions

• Receives sales calls, quotation requests, faxes, mail, EDI, email, and will-call orders
• Provides inventory and pricing information
• Coordinate with outside sales, purchasing, billing, management, and warehouse customer issues.
• Enters or processes delivery ticket/shop orders
• Produce and negotiate customer quotations and proposals
• Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items
• Reports collection status to AR and management
• Occasionally attends client visits with sales representatives
• Informs and complies with company return goods policy
• Assists outside sales in order processing and customer services
• Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders
• Arrange direct and/or hot shot deliveries to correct customer problems
• Process credit card transactions
• Assist in physical inventory
• Assist will call customers in placing orders
• Participate in special projects as requested by management.

Competencies

• HS Diploma/GED required
• Some college preferred
• 1-2 years sales experience
• Highly motivated and results oriented
• Strong communication, organization, multi-tasking & time management skills
• Solid problem solving and consultative skills required
• Ability to work in a fast paced team sales environment with minimal supervision
• Experience with MS Office, Outlook, Excel, Word
• Dependable and ability to learn quickly
• Must pass drug test and background check

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with state and local laws including the City of Los Angeles Fair Chance Initiative Hiring Ordinance.