Customer Service Representative

Ultimate Staffing; Santa Ana (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Professional growth

Collaborative work environment

Job summary

Ultimate Staffing is seeking an experienced Customer Service Representative to join their team in Santa Ana, CA. The role focuses on delivering exceptional service, handling inquiries, and maintaining positive client relationships while coordinating health screenings and scheduling.

The role requires strong communication, teamwork, and independence, with proficiency in Microsoft Office and a detail-oriented approach.

Qualifications

• Experience in customer service/sales preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office.
• Detail-oriented with strong organizational skills.

Responsibilities

• Outbound calls to schedule patients for health screenings.
• Respond to customer inquiries via phone, email, or chat.
• Assist customers with questions and concerns to ensure satisfaction.
• Maintain and update customer records for accuracy.
• Collaborate with team members to ensure seamless operations.
• Adapt to various customer situations and provide solutions.
• Ensure interactions align with company standards and policies.
• Provide feedback on customer interactions to improve service processes.
• Maintain a professional and courteous demeanor in all interactions.

Skills

Communication skills

Interpersonal skills

Teamwork

Independence

Attention to detail

Tools

Microsoft Office

Job description

Position Overview

Ultimate Staffing is actively seeking experienced Customer Service Representatives to join their client's dynamic team in Santa Ana, California. This role is essential for ensuring exceptional customer service and maintaining positive client relationships. The successful candidate will be responsible for addressing customer inquiries and concerns efficiently and effectively.

Responsibilities

• Perform outbound calls to schedule patients for health screenings.
• Responding promptly to customer inquiries via phone, email, or chat.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining and updating customer records to ensure accuracy.
• Collaborating with other team members to ensure seamless operations.
• Adapting to various customer situations and providing appropriate solutions.
• Ensuring all interactions align with company standards and policies.
• Providing feedback on customer interactions to enhance service processes.
• Maintaining a professional and courteous demeanor in all customer interactions.

Qualifications

• Previous experience in a customer service/sales role is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using standard office software such as Microsoft Office.
• Detail-oriented with strong organizational skills.

Required Work Hours

Monday through Friday, 8:30AM - 5:00PM

Benefits

• Competitive pay with a minimum rate of $20 per hour.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Additional Details

Ultimate Staffing Services is committed to providing a positive and inclusive workplace.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.