Customer Service & Scheduling Specialist - Health Screenings

Ultimate Staffing; Santa Ana (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Professional growth

Collaborative work environment

Job summary

Ultimate Staffing is seeking an experienced Customer Service Representative to join their team in Santa Ana, CA. The role focuses on delivering exceptional service, handling inquiries, and maintaining positive client relationships while coordinating health screenings and scheduling.

The role requires strong communication, teamwork, and independence, with proficiency in Microsoft Office and a detail-oriented approach.

Qualifications

• Experience in customer service/sales preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office.
• Detail-oriented with strong organizational skills.

Responsibilities

• Outbound calls to schedule patients for health screenings.
• Respond to customer inquiries via phone, email, or chat.
• Assist customers with questions and concerns to ensure satisfaction.
• Maintain and update customer records for accuracy.
• Collaborate with team members to ensure seamless operations.
• Adapt to various customer situations and provide solutions.
• Ensure interactions align with company standards and policies.
• Provide feedback on customer interactions to improve service processes.
• Maintain a professional and courteous demeanor in all interactions.

Skills

Communication skills

Interpersonal skills

Teamwork

Independence

Attention to detail

Tools

Microsoft Office

Job description

Ultimate Staffing is seeking an experienced Customer Service Representative to join their team in Santa Ana, CA. The role focuses on delivering exceptional service, handling inquiries, and maintaining positive client relationships while coordinating health screenings and scheduling.

The role requires strong communication, teamwork, and independence, with proficiency in Microsoft Office and a detail-oriented approach.