Customer Service Representative

Strada Services; Sanford (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

Strada Services is seeking a Customer Service Representative to assist customers by telephone, email, online chat, or in person, providing product information and handling inquiries. You will collect and enter orders for products or services and forward complex issues to the appropriate specialist as needed.

This role requires a high school diploma or equivalent and customer service experience, with a focus on clear communication, problem solving, and maintaining accurate customer records.

Qualifications

• Excellent communication and active listening to address customer inquiries.
• Service-oriented approach with ability to resolve customer grievances.
• Proficient with computers and learning new software quickly.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist or other appropriate staff when needed.
• Ensures actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Communication

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities

None

Duties/Responsibilities

• The Customer Service Representative interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education And Experience

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.