Customer Service Representative

AlphaGraphics - US554; San Marcos (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Team culture

Job summary

AlphaGraphics - US554 in California seeks a Customer Service Representative (CSR) to establish and maintain positive customer relationships, ensuring needs are met with accuracy and courtesy. This full-time role emphasizes clear communication, product knowledge, and proactive service, supporting our local business community.

The CSR will act as a primary internal ambassador, educate customers, relay requirements to the support team, and contribute to a friendly, collaborative work environment in

Qualifications

• Experience conducting customer needs assessments and meeting service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and improve customer experience.
• Critical thinking to compare solutions and choose best approach.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our product and service expertise to customers.
• Educate community and customers about offerings.
• Communicate customer requirements to the support team per policies.
• Offer information about products, take or enter orders, or address complaints.
• Assist with billing-related questions by clarifying charges and processes.
• Attract potential customers by answering questions and guiding service options.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

BENEFITS/PERKS:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US554 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.