Customer Service Representative

AlphaGraphics; San Marcos (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

AlphaGraphics US554 in San Marcos, CA is seeking a Customer Service Representative (CSR) for a full-time position. The CSR will be the primary internal representative, ensuring customer requirements are met and building strong relationships with clients while collaborating with the team to deliver high-quality printing, design, and shipping solutions.

The role emphasizes collaboration, dependable teamwork, and a proactive service mindset, with a fast-paced local focus and opportunities for

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and improve service.
• Critical thinking to assess solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team according to company policies.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services, collect deposits or payments, or arrange for billing.

Skills

Needs assessment

Relationship building

Communication skills

Customer service mindset

Critical thinking

Job description

• Hard work, collaboration, humanity, fun, and laughter

BENEFITS/PERKS

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US554 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.