Customer Service Representative

Selahi Insurance; San Jose (CA); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Job summary

The Juris Agency in San Jose, CA is seeking a motivated customer service representative to help clients with policy questions, process requests, and deliver an outstanding experience. The role emphasizes organized, detail-oriented work and clear communication in a collaborative team environment.

Insurance experience is a plus, but we are willing to train the right candidate. A high school diploma is required, and multilingual abilities are a significant advantage.

Qualifications

• Experience in customer service or related roles.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Basic understanding of insurance products preferred.
• Multilingual abilities are advantageous.
• On-site work at San Jose, CA.

Responsibilities

• Assist clients with policy questions and service requests
• Issue Certificates of Insurance (COIs)
• Process endorsements and policy changes
• Support our account managers and sales team
• Provide excellent client experience

Skills

Customer service experience

Strong communication skills

Organized and detail-oriented

Multilingual skills

Insurance basics

Teamwork

On-site work

Education

High school diploma

Additional certifications

Job description

Job Description

If you are organized, positive, and enjoy helping clients, we would love to meet you!

What We’re Looking For:

• Customer service experience
• Strong communication skills
• Organized and detail-oriented
• Insurance experience is a plus (but we can train the right person)

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Bonus Opportunities

Responsibilities

• Assist clients with policy questions and service requests
• Issue Certificates of Insurance (COIs)
• Process endorsements and policy changes
• Support our account managers and sales team
• Provide excellent client experience

Requirements

• Strong skills in Customer Service, Customer Support, and Customer Experience to fulfill client-focused responsibilities
• Ability to assess and maintain high standards of Customer Satisfaction
• Proficient in managing relationships and delivering excellent Customer Service as a Customer Service Representative
• Outstanding communication and interpersonal skills to work effectively in a team-oriented environment
• Basic understanding of insurance and financial products is preferred but not required.
• Multi-lingual skills (e.g., English, Farsi, Cantonese, Mandarin, Spanish) are a significant advantage
• Ability to work on-site at our San Jose, CA office
• High school diploma or equivalent required; additional education or certifications are a plus