Customer Service Representative

Cronus Capital Management LLC; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Cronus Capital Management LLC is seeking a Customer Service Representative for a full-time, hybrid role in the New York City metropolitan area. You will respond to client inquiries via multiple channels, troubleshoot basic issues, and document interactions in the CRM system.

The role emphasizes client satisfaction, clear communication, and collaboration with operations and product teams to continuously improve processes.

Qualifications

• Strong client-facing skills in Customer Service and Customer Support.
• Proven focus on Customer Satisfaction and Customer Experience, including follow-up and issue resolution.
• Ability to work effectively in a hybrid environment, managing time and priorities across in-office and remote work.
• Excellent written and verbal communication, active listening, and clear documentation skills.
• Comfort using CRM and support tools; proficiency with standard office and collaboration software.
• Strong problem-solving abilities, attention to detail, and a proactive approach to improving processes.
• Experience in financial services, fintech, or a related industry is preferred but not required.
• High school diploma or equivalent; associate or bachelor’s degree in business, finance, communications, or a related field is a plus.

Responsibilities

• Respond to client inquiries via phone, email, and digital channels; provide timely, accurate support.
• Troubleshoot basic platform and account issues; explain products and services clearly.
• Document interactions in the CRM system and track open issues.
• Follow up to ensure client satisfaction and escalate complex matters when needed.
• Gather client feedback and collaborate with operations and product teams to improve processes.

Skills

Customer service

Client-facing

Written and verbal communication

Problem solving

Attention to detail

Time management

Documentation

Hybrid work adaptability

Education

High school diploma or equivalent

Associate's degree (preferred)

Bachelor's degree (preferred)

Tools

CRM tools

Support tools

Office software

Job description

Company Description Cronus Capital Management LLC is a fintech firm operating at the intersection of asset management and venture capital, with a focus on overlooked alternative markets. The company partners with small and medium-sized businesses (SMBs) to provide tailored consulting and strategic guidance. Its work aims to help clients grow enterprise value and prepare for successful public or private transitions. Team members collaborate in a fast-paced, analytical environment that blends finance, technology, and client advisory. The organization values curiosity, problem-solving, and a client-first mindset.

Role Description This is a full-time, hybrid Customer Service Representative role based in the New York City Metropolitan Area, with a mix of in-office and work-from-home flexibility. The Customer Service Representative will respond to client inquiries via phone, email, and digital channels, ensuring timely, accurate, and professional support. The role includes troubleshooting basic platform and account issues, explaining products and services clearly, and escalating complex matters to the appropriate internal teams. The individual will document interactions in the CRM system, track open issues, and follow up to support high levels of client satisfaction. The role also involves gathering client feedback, identifying recurring pain points, and collaborating with operations and product teams to improve processes and the overall customer experience.

Qualifications

• Strong client-facing skills in Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently.
• Proven focus on Customer Satisfaction and Customer Experience, including follow-up and issue resolution to maintain long-term relationships.
• Ability to work effectively as a Customer Service Representative in a hybrid environment, managing time and priorities across in-office and remote work.
• Excellent written and verbal communication, active listening, and clear documentation skills.
• Comfort using CRM and support tools; proficiency with standard office and collaboration software.
• Strong problem-solving abilities, attention to detail, and a proactive approach to improving processes.
• Experience in financial services, fintech, or a related industry is preferred but not required.
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, communications, or a related field is a plus.

Pay starting at $18 an hour