Customer Service Representative

Northwind Valley Partners; Seattle (WA); On-site; USD 35,000 - 48,000; Full time

Job summary

Northwind Valley Partners, based in Seattle, WA, seeks a full-time Customer Service Representative. You will handle customer inquiries, resolve issues, and maintain satisfaction using our CRM system in a team-focused office.

The role requires a high school diploma or equivalent, strong communication, and the ability to work under pressure. Previous customer service experience is preferred, with responsibilities including processing transactions and providing information about financial products

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication skills essential.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain customer satisfaction and provide information about financial products and services.
• Process transactions using the CRM system and maintain accurate records.
• Provide regular updates to the team and participate in team meetings.

Skills

Strong communication skills

Problem solving

Customer-centric mindset

Education

High School Diploma or equivalent

Job description

Northwind Valley Partners, a financial services company based in Seattle, WA, is seeking a full-time Customer Service Representative. This role offers an attractive compensation and benefits package.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and maintain satisfaction. You will also process transactions and provide information about financial products and services.

You will work in our Seattle, WA office, collaborating with a dedicated team to deliver exceptional customer service. Your primary tasks will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will use our in-house customer relationship management (CRM) system to track and manage customer interactions. The office is equipped with modern technology, including high-speed internet, ergonomic furniture, and a comfortable workspace. To excel in this role, you need strong communication skills, problem-solving abilities, and a customer-centric mindset. Additionally, you will be responsible for maintaining accurate records, providing regular updates to your team, and participating in team meetings to discuss customer feedback and improve service delivery.

The annual salary range for this position is $35,000 to $48,295, with benefits not yet detailed. The role involves performing a variety of administrative tasks, such as managing schedules, coordinating meetings, and maintaining records. Employees will use standard office software like Microsoft Office Suite for these tasks. The workplace is a traditional office environment, requiring a high school diploma or equivalent as the minimum educational requirement.

To excel in this role, you need a high school diploma or equivalent, strong communication skills, and the ability to work well under pressure. Previous customer service experience is preferred.

• Handling customer inquiries
• Resolving issues
• Maintaining customer satisfaction
• Assisting in processing transactions
• Providing information about financial products and services
• High school diploma or equivalent
• Strong communication skills
• Ability to work well under pressure
• Previous experience in customer service is preferred