Customer Service Representative

National Seating & Mobility; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Company Match

Tuition reimbursement and Education AL

Job summary

National Seating & Mobility (NSM) is seeking a Customer Service Representative to act as the liaison between clients, caregivers, and referral sources. The role emphasizes professional communication, accurate data handling, and coordination with branch staff to support funding and service delivery.

Join NSM to contribute to a mission-driven team focused on comprehensive mobility solutions, patient care, and exemplary service across locations in the United States.

Qualifications

• High School Diploma or GED is required.
• Strong communication skills are essential for collaboration with clients and team members.
• Proficient computer skills and familiarity with data entry and office software.
• Excellent organizational abilities to manage multiple tasks and detailed records.

Responsibilities

• Answer phone calls and manage inquiries in a professional manner.
• Coordinate with branch staff, clients, clinicians, and caregivers for orders and information.
• Assist in completion of work orders, verify client information and eligibility for funding.
• Perform data entry, clerical tasks, and assist with inventory and deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Education

High School Diploma or G.E.D.

Job description

Description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay

The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared mission to providing the best care for our clients’ needs begins with you. In this role you will be the acting liaison between our clients, care givers, and referral sources. We look to you to exemplify our HEARTS values through communication with branch leaderships, Rehabilitation Technology Suppliers (RTS), Technicians, and other office support personnel.

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications For This Position

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills

Benefits

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.