Customer Service Representative

National Seating & Mobility, Inc.; Madison (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education A§

Job summary

National Seating & Mobility is hiring for a full-time, day-shift position in Madison, Alabama. This role focuses on order management, data entry, and coordinating with clients plus caregivers to support mobility solutions.

The successful candidate will handle phone inquiries, assist with work orders, inventory tasks, and ensure accurate client documentation, with growth opportunities within NSM.

Qualifications

• Strong organizational talent and attention to detail.
• Customer-focused attitude with good communication.
• Ability to manage multiple tasks and prioritize.
• Dedication to providing quality support to clients.

Responsibilities

• Answer phone calls and manage requests in a helpful, professional manner.
• Order management and coordination with branch staff, clients, clinicians, and caregivers.
• Assist in completion of work orders, ensuring client information is documented and funding eligibility verified.
• Perform data entry, clerical tasks, assist with physical inventory, and receive deliveries.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in‑between, National Seating and Mobility (NSM) is focused on providing our clients with 360‑degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission‑driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications for this position

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#NSMT1

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.